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  • Privacy Policy
    What is a privacy policy? A privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, and manages the data of its visitors and customers. It fulfills a legal requirement to protect a visitor or client's privacy. What type of information do you collect? We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. How do you collect information? When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. Why do you collect such personal information? We collect such Non-personal and Personal Information for the following purposes: To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations. How do you store, use, share and disclose your site visitors' personal information? Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. How do you communicate with your site visitors? We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. How can your site visitors withdraw their consent? If you don’t want us to process your data anymore, please contact us at or send us mail to: 9951 Atlantic Blvd Suite 254 Jacksonville, FL 32225 We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us mail to: 9951 Atlantic Blvd Suite 254 Jacksonville, FL 32225
  • What is the return and refund policy?
    We DO NOT accept any exchanges or refund due to the nature of our products and sanitary reasons, ALL SALES ARE FINAL. Please email or fill out the form on the contact page for any missing or damaged items. You have 24 hours from the day of delivery to report any discrepancies.
  • How much is shipping and how long does it take?
    All orders place before 4pm EST Mon-Fri will ship same day. All items will be shipped using USPS Signature delivery and insurance is included with all orders. Shipping price is a flat rate of $15.95, Free US shipping for orders over $350. Please allow 1-2 business days for processing and 3-5 business days for shipping. All orders require a signature upon delivery. NO international shipping at the moment. You will receive a confirmation via email once your order has been placed and also once your order has been shipped. Tracking numbers will be sent once your order has been shipped. IF YOU WOULD LIKE TO PREORDER IT TAKES 2-4 DAYS FOR PROCESSING AND 5-7 DAYS FOR SHIPPING SO A TOTAL OF 1-2 WEEKS BEFORE YOU RECIEVE YOUR ORDER!!! Please be advised that ALL orders require signature upon delivery. You can only change these settings on the USPS website once your order has been shipped !
  • What is the difference between Swiss, Transparent & HD Lace?"
    Swiss Lace: Made for brown or darker tones. It's soft, thin lace and hard to detect. Transparent Lace: Meaning transparent in color. Made for lighter skin tones to appear natural. HD Lace: Invisible lace. Very natural looking. Pre-plucked and natural hairline.
  • Do you offer local pick-up?
    Local pick-up is available. No code needed. Please choose local pickup at checkout. You will receive confirmation via email within 1-2 hours after order is placed with the pick-up days and time. Pick up location is in Regency/ Atlantic area. Orders need to be picked up with 24-72 hours after email is sent. I am not responsible for any orders missing or damaged after 72 hours.
  • What are the different grades of hair you offer?
    Premium: This is Virgin human hair that is chemically altered. Single weft drawn with thick ends and little to no shedding with proper care. Platinum: These top-quality virgin bundles comes silky straight, full to the ends, with aligned cuticles and double weft so little to no split ends or shedding. VIP: RAW Indian single donor hair can be bleached to #613 and can last 2-3 years also double weft. This hair is in its natural state and natural color. Requires little to no product but a lot of love and attention. Treat this hair as your natural hair with washing and conditioned as needed.
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